What happens if I order a product by mistake
Your orders are processed electronically. We cannot make changes to the “ship to” address once an order has been placed. Once a product is released to the delivery agent, you will receive a shipping confirmation e-mail with updated tracking information (if available) including an estimated date of delivery. Orders cannot be cancelled or changed through the site if merchandise has already been shipped. If you need to change or cancel an order after your order has been shipped, contact us at email@example.com.
All other baby items and toys purchased from Ashtonbee are easily returned within 30 days of delivery. Returns should be in new and unopened condition with packing slip. You won’t be charged return shipping costs for your return.
I’ve lost my packing slip, how do I return my item
If you ordered an item that you want to return but can’t find the packing slip, you can still return it by contacting our Customer Service Group at firstname.lastname@example.org. You will be asked to provide the relevant order from Your Account.
Returning a Damaged/Defective Item
To return a damaged or defective item, please contact our email email@example.com. Our Customer Service Group will arrange for you an email and instructions on how to return or refund a damaged item at no cost to you.
Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item.
Unfortunately, Ashtonbee has no gift policy yet. However, if you do want to purchase a gift then purchase the gift through our shopping cart. Make a note as a “gift”. If the individual who receives your gift is not happy with his/her order then email us firstname.lastname@example.org and will work on a returning your money back.
Every product from Ashtonbee goes through several levels of quality control before it is shipped out and our products are designed to last for years. That being said, we understand that things happen, so we offer a lifetime guarantee on all of our products.